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Lite
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Full
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Premium
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Initial Enquiries
Initial enquiries easily entered
Automatic check for when entering for previous enquiries
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Quotations
Manages all data and estimates relative to a quotation
Chase Log enabling recording of follow up calls
Spreadsheet estimating
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System Specifications
Specifications automatically formatted using full range of Windows fonts and Printing capabilities
Parts filtered by Security Grade of proposed system
Export of Specifications to MS Word
Images of Components on specification
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Contract Management
Manages all aspects of a customer’s ongoing contract
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False Alarm Management for Intruder, Fire and CCTV systems
Provides full details of all Incidents and Actions taken
(Complies with ACPO Policy, Alarm Verification and Recognised Inspectorate codes of practice.
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Recording of ARC/CS Activations
Enables recording and reporting of Activations on monitored systems outside of Inspectorate Scopes i.e. Freezer Monitoring etc.
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Downloading of activation details from ARC/CS
Electronic import of ARC activation details
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Routine Maintenance
Visits maintained in colour coded diary format
All visits booked recorded in the schedule
Recording of “Deemed Done” visits
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Corrective (Non Routine) Visits
Recording of all non routine work with variable labour rate charging, & Full recall work monitoring.
Calculation of response times for corrective visits
Pre booking of calls entered into the schedule
Customisable Jobsheets
Recording of materials used
Automatic calculation of callout and labour charges
Automatic calculation of materials issued at relevant rates
Prebooking of materials to job
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Telephone Log
Provides history of all calls and action taken
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Address Book
Unlimited address details for any Number of Keyholders etc
Links to Google Maps
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Complaints Register
Enables recording of complaints and actions taken to resolve
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Standard Letters
Letters and documents easily raised and recorded using MS Word
Mail shots and mail merge letters easily configured using MS Word
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Correspondence File
Stores letters, emails, drawings and spreadsheets etc. For quotes and contracts.
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Report Generator
Comprehensive easy to use report generator
Numerous standard reports instantly available
Facility to create your own bespoke reports
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Statistics and Inspectorate reports
Instant access to key performance factors and outstanding work in progress
Ability to record and report KPI’s as required by SSAIB, NSI Silver
Ability to record and report KPI’s as required by NSI Gold, BAFE etc
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Invoicing
Automatic invoicing of Jobsheets
Automatic invoicing of contract renewals, Monthly, Quarterly or Annual
Send invoices by Email
Group Invoicing
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Sage Interfaces
Live link to Sage Instant Accounts V15 and above
Flat File export to Sage Line 50
Live link to Sage Line 50 (dependant on version of Sage)
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Colour Coded Databases
Ability to colour code Quote, Contract and Jobsheet databases
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Diary Planners
Separate planners for Engineers, Surveyors, installations and office
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Stock Control & Purchasing
Comprehensive stock control system linked to Installations, Jobsheets and Contracts
Stock Items linked to Security Grade for Intruder Components
Purchase Orders
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Integration to ADI Global Distribution Ltd.
Enables purchasing of stock directly from ADI Global Distribution Ltd. web site, with price check full, down load of catalogue items, new products etc
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Van Stock
Van stock facility linked to job by engineer
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Pre Allocation of Materials
Ability to prebook materials to a job
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Multiple VAT Rates
Facility to use multiple VAT rate on one invoice
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Email Facility
Ability to send correspondence by email
Ability to send Invoices by email
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SMS Facility
Facility to contact Customer by SMS for confirmation of bookings, and update of job status (requires contract with Clickatell)
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Scan & File
Enables documents to be scanned to customer’s file (scanner hardware not supplied).
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A
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Project Management
Comprehensive Project management facility linked to quotes, stock ,timesheets etc
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Asset Register
Facility to record allocation of meters and equipement to engineers including calibration & test dates
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Multi Currency Facility
Support for multiple currencies
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Client/Server Database (Compulsory on systems of 5 users and over)
Gives faster And more reliable operation on larger systems. Standard on Premium Systems and Systems of 5 users and over
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A
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A
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Purchase Orders Enhanced Logging Module
Purchasable option enabling a more detailed audit trail of users actions within the Alarm Master. (Requires client server database
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A
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Alarm Master Mobile - PDA Interface
Purchasable Module giving full interface between Alarm Master and Engineers PDA for routine and non routine jobs
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Business to Business Module
Purchasable option enabling details of jobs to be sent and received from sub contractors who use Alarm Master
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Multi Company Upgrade
Purchasable option giving full integration to multi Company versions of Sage
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Microsoft Exchange Interface
Purchasable option enabling synchronisation between MS Exchange and Alarm Master Schedule
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Direct Debit Module
Purchasable option enabling linking with Sage and BACs enabling customers to pay by direct debit
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TAPI Interface
Purchasable option enabling interface to telephone caller ID
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Addressing Module
Purchasable option to find customer address and grid reference from postcode.
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Bar Coding Module
Purchasable option enabling tracking of stock items using bar code technology.
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Marketing Module
Purchasable option for Alarm Master users with telesales department facilities for import of bought in databases, call tracking, mail shots, reporting and simple import into Alarm Master of leads for quoting etc.
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